FAQ List

  • All
  • General questions
  • Warranty, Returns, Terms and Conditions
  • Sizing and Blade stiffness
  • Payments

According to your size guide I should choose a size that is much smaller than the size of my regular shoes (sneakers, trainers and etc.). What should I choose?
Did my payment go through?
Do you have a physical store/shop?
Do you have dealers/distributors?
How can I calculate shipping cost to my address?
How can I make changes to my order or cancel it?
How can I return my order?
How can I track my order?
How long till I receive my order?
How to choose size?
I haven’t received an order confirmation
I received my order but the items are not what I had ordered. What should I do?
I would like to wear my fins with 3-5mm socks. What size should I choose?
Items I’ve received are damaged or in bad condition?
What are Loyalty points?
What blade stiffness should I choose?
What is your warranty policy?
What payment methods do you accept?
What’s the status of my order?

Do you have a physical store/shop?
Do you have dealers/distributors?
How can I calculate shipping cost to my address?
How can I make changes to my order or cancel it?
How can I track my order?
How long till I receive my order?
I haven’t received an order confirmation
I received my order but the items are not what I had ordered. What should I do?
What are Loyalty points?
What’s the status of my order?

How can I return my order?
Items I’ve received are damaged or in bad condition?
What is your warranty policy?

According to your size guide I should choose a size that is much smaller than the size of my regular shoes (sneakers, trainers and etc.). What should I choose?
How to choose size?
I would like to wear my fins with 3-5mm socks. What size should I choose?
What blade stiffness should I choose?

Did my payment go through?
What payment methods do you accept?