FAQ List

All
General questions
Warranty, Returns, Terms and Conditions
Sizing and Blade stiffness
Payments

According to your size guide I should choose a size that is much smaller than the size of my regular shoes (sneakers, trainers and etc.). What should I choose?

Foot pockets are very different to the everyday shoes you wear and hence the sizing is also different. Please choose the size of foot pockets according to this guide: https://www.leaderfins.com/us/size

Did my payment go through?

The time it takes to process your payment depends on the payment method you used. It can also vary by bank and country. If you’re unsure whether your payment went through please contact info@leaderfins.com

Do you have a physical store/shop?

No, we have only online store www.leaderfins.com Sometimes our dealers keep some fins in stock. You can find their contact details here: https://www.leaderfins.com/us/dealers-32.html

Do you have dealers/distributors?

Yes, you can find their contact details here: https://www.leaderfins.com/us/dealers-32.html

How can I calculate shipping cost to my address?

We ship worldwide. You can calculate shipping cost to your address on the check-out page. Please make sure that you fill in all the data including your postcode.

How can I make changes to my order or cancel it?

Please contact info@leaderfins.com with your order number as soon as possible.

How can I return my order?

Claims for exchange and refund are accepted within 2 weeks from the date of product receipt. Shipping cost is non-refundable, i.e. in case of return, only the price of the product is compensated. Please note that claims are accepted on new products only (free of damage, scratches and etc.).

Please return your order to:
Aleksmonk Ltd
Att. Aleksei Sossojev
Peterburi tee 71,
Tallinn 11415,
Estonia
tel.+37256689704

NB! Please mark the original order number on the box: **********

Please send tracking information to: info@leaderfins.com

How can I track my order?

Please log in to your Leaderfins account, then click on ACCOUNT DASHBOARD, then click VIEW ORDER and then click TRACK YOUR ORDER.

How long till I receive my order?

It usually takes around 5-14 work days to make fins + 3-5 days for shipping with DHL Express (in case otherwise stated in the description of the desired fins model). For Limited Edition fins production time can be up to 10-14 work days.

How to choose size?

Please follow this guide: https://www.leaderfins.com/us/size

I haven’t received an order confirmation

At first, please check your SPAM folder. If you haven’t received an email confirmation from us, then please log in to your Leaderfins account, click on ACCOUNT DASHBOARD and check if your order is available in RECENT ORDERS. In case you cannot find your order, please contact info@leaderfins.com

I received my order but the items are not what I had ordered. What should I do?

Please contact info@leaderfins.com with your order number.

I would like to wear my fins with 3-5mm socks. What size should I choose?

Please follow this guide: https://www.leaderfins.com/us/size If you’re planning to use 3-5mm socks then please choose the next size on the chart (one size bigger).

Items I’ve received are damaged or in bad condition?

Please contact info@leaderfins.com with you order number.

What are Loyalty points?

Loyalty points are points that you earn for every purchase you make. You can then use these points as a discount on your future purchases. In order to start earning Loyalty points, you need to create a Leaderfins account. Loyalty points will appear in your account after the shipment of your order. Please note that Loyalty points are valid for 3 months.

What blade stiffness should I choose?

In order to choose a proper blade stiffness such parameters as diver’s weight, physical shape, personal preferences, type of diving and diving conditions should be considered. One of the easiest ways to select a blade stiffness is according to your weight and physical shape.

We advice:

Soft blade – diver’s weight is up to 75 kg without equipment

Medium blade – diver’s weight is up to 100 kg without equipment

Hard blade – diver’s weight is more than 100 kg without equipment

In case you need help, please contact Leaderfins on Facebook or Instagram. We’ll be more than happy to assist you. Alternatively, you can contact info@leaderfins.com

What is your warranty policy?

Please acquaint yourself with terms & conditions here: https://www.leaderfins.com/us/terms-condition.html and warranty policy here: https://www.leaderfins.com/us/warranty.html

What payment methods do you accept?

We accept PayPal, Credit card and bank transfer.

What’s the status of my order?

Please log in to your Leaderfins account. In ACCOUNT DASHBOARD you can check the status of your order. PENDING means that your payment not been received; PROCESSING means that we are working on your order (it usually takes around 5-14 work days to make fins); COMPLETE means that your order has been shipped.

Do you have a physical store/shop?: No, we have only online store www.leaderfins.com Sometimes our dealers keep some fins in stock. You can find their contact details here: https://www.leaderfins.com/us/dealers-32.html
Do you have dealers/distributors?: Yes, you can find their contact details here: https://www.leaderfins.com/us/dealers-32.html
How can I calculate shipping cost to my address?: We ship worldwide. You can calculate shipping cost to your address on the check-out page. Please make sure that you fill in all the data including your postcode.
How can I make changes to my order or cancel it?: Please contact info@leaderfins.com with your order number as soon as possible.
How can I track my order?: Please log in to your Leaderfins account, then click on ACCOUNT DASHBOARD, then click VIEW ORDER and then click TRACK YOUR ORDER.
How long till I receive my order?: It usually takes around 5-14 work days to make fins + 3-5 days for shipping with DHL Express (in case otherwise stated in the description of the desired fins model). For Limited Edition fins production time can be up to 10-14 work days.
I haven’t received an order confirmation: At first, please check your SPAM folder. If you haven’t received an email confirmation from us, then please log in to your Leaderfins account, click on ACCOUNT DASHBOARD and check if your order is available in RECENT ORDERS. In case you cannot find your order, please contact info@leaderfins.com
I received my order but the items are not what I had ordered. What should I do?: Please contact info@leaderfins.com with your order number.
What are Loyalty points?: Loyalty points are points that you earn for every purchase you make. You can then use these points as a discount on your future purchases. In order to start earning Loyalty points, you need to create a Leaderfins account. Loyalty points will appear in your account after the shipment of your order. Please note that Loyalty points are valid for 3 months.
What’s the status of my order?: Please log in to your Leaderfins account. In ACCOUNT DASHBOARD you can check the status of your order. PENDING means that your payment not been received; PROCESSING means that we are working on your order (it usually takes around 5-14 work days to make fins); COMPLETE means that your order has been shipped.