FAQ

 
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frequently asked
questions

 

GENERAL QUESTIONS

 
q: Do you have a physical store/shop?

No, we have only online store www.leaderfins.com. Sometimes our dealers keep some fins in stock. You can find them here.

 
q: Do you have dealers/distributors?
 
q: How can I make changes to my order or cancel it?

Please contact info@leaderfins.com with your order number as soon as possible.

 
q: How can I track my order?

Please log in to your Leaderfins account, then click on ACCOUNT DASHBOARD, then click VIEW ORDER and then click TRACK YOUR ORDER.

 
q: How can I calculate shipping cost to my address?

We ship worldwide. You can calculate shipping cost to your address on the check-out page. Please make sure that you fill in all the data including your postcode.

 
q: I haven’t received an order confirmation

At first, please check your SPAM folder. If you haven’t received an email confirmation from us, then please log in to your Leaderfins account, click on ACCOUNT DASHBOARD and check if your order is available in RECENT ORDERS.
Please contact info@leaderfins.com with your order number as soon as possible.

 
q: I received my order but the items are not what I had ordered. What should I do?

Please contact info@leaderfins.com with your order number as soon as possible.

 
q: What’s the status of my order?

Please log in to your Leaderfins account. In ACCOUNT DASHBOARD you can check the status of your order. PENDING means that your payment not been received; PROCESSING means that we are working on your order (it usually takes around 5-14 work days to make fins); COMPLETE means that your order has been shipped.

 

WARRANTY, RETURNS, TERMS & CONDITIONS

 
q: Items I’ve received are damaged or in bad condition?

Please contact info@leaderfins.com with you order number.
Please watch this video for instructions: https://www.youtube.com/watch?v=0-6_uMO_tjw

 
q: What is your warranty policy?
 

SIZING AND BLADE STIFFNESS

 
q: According to your size guide I should choose a size that is much smaller than the size of my regular shoes (sneakers, trainers and etc.). What should I choose?

Foot pockets are very different to the everyday shoes you wear and hence the sizing is also different. Please choose the size of foot pockets according to this guide. (Click here to see size guide)

Please watch this video for instructions: https://www.youtube.com/watch?v=56s8LtSqLv0

 
q: How to choose size?

Foot pockets are very different to the everyday shoes you wear and hence the sizing is also different. Please choose the size of foot pockets according to this guide. (Click here to see size guide)

Please watch this video for instructions: https://www.youtube.com/watch?v=56s8LtSqLv0

 
q: I would like to wear my fins with 3-5mm socks. What size should I choose?

Please follow this guide. (Click here to see size guide)
If you’re planning to use 3-5mm socks then please choose the next size on the chart (one size bigger)
Please watch this video for instructions: https://www.youtube.com/watch?v=56s8LtSqLv0

 
q: What blade stiffness should I choose?

In order to choose a proper blade stiffness such parameters as diver’s weight, physical shape, personal preferences, type of diving and diving conditions should be considered. One of the easiest ways to select a blade stiffness is according to your weight and physical shape.

We advice:
Up to 55 kg - Extra Soft blade stiffness
Up to 70 kg - Extra Soft or Soft blade stiffness - depending on your goals, personal preferences and physical shape
Up to 90 kg - Soft or Medium blade stiffness - depending on your goals, personal preferences and physical shape
Up to 100 kg - Medium blade stiffness
Over 100 kg - Medium or Hard blade stiffness - depending on your goals, personal preferences and physical shape
In case you need help, please contact Leaderfins on Facebook or Instagram. We’ll be more than happy to assist you. Alternatively, you can contact info@leaderfins.com

 

PAYMENTS

 
q: Did my payment go through?

The time it takes to process your payment depends on the payment method you used. It can also vary by bank and country. If you’re unsure whether your payment went through please contact info@leaderfins.com

 
q: What payment methods do you accept?

We accept PayPal, Credit card and bank transfer.

 

USEFULL VIDEOS

 
q: Bags

 
q: Blade lengths and angles

 
q: Difference in blade types

 
q: Differences in Foot pocket models

 
q: How install blade to the Foot pockets

 
q: How choose Foot pockets size

 
q: How to choose fins

 
q: How to put fins on

 
q: How to Unbox

 
q: Limited Edition blades and Designer foot pockets

 
 

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